[tip] How to perform a proper Hard Reset. - Android Help: "1. Switch the phone off.
2. With the phone off, hold the Volume Down button, and while still holding the Volume Down button, firmly press and release the Power button.
3. You'll boot into a menu with a white background, small text and the little skateboarding Android guys.
4. Press the Volume Down button until you reach the Clear Storage option.
5. Press the Power button to select Clear Storage.
6. Press Volume Up to confirm the selection.Sit back while your phone reboots in its virgin state."
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